“Negotiating Skills for Success” Training

This program provides the negotiation, conflict resolution, and communication tools necessary to reach “resolution,” not just “settlement” where both sides walk away unhappy! Its focus is on straight talk, uncovering hidden agendas and resolving conflict for professional success. Learn to disagree without being disagreeable, explore—not debate, build relationships—not cases, and fix problems without fixing blame. Recognize when someone is attempting to “play” you and how to refocus the discussion. Practice strategies for dealing with confrontation, the “pit-bull” and apparent impasse. Become comfortable knowing that suspending judgment is a key to critical thought and effective negotiation. The course is not “touchy-feely psycho-babble” or “incomprehensible legalese.” It is about straight talk, uncovering hidden agendas, and getting the “deal” done!