Mediation Express Training

Mediating Online Training
Mediating eCommerce, Property and Workplace Disputes Online

Presenters: Jim MelamedClare Fowler and Colin Rule




Session 1 – Welcome and Overview

A.  Welcome, Introductions and Participant Outcomes
B.  A Brief Historical Review
C. The Past as Prologue
D.  What is Online Mediation?
      1. The Evolution of ODR
      2. Communicating Through Technology
      3. Comparing Face-to-Face (FTF) and Online Mediation
      4. Asynchronous and Synchronous Interaction
      5. Advantages and Disadvantages of ODR
      6. Critiques of ODR

Exercise: Developing a Checklist (Business Plan) for Your New Online Services

Session 2 – Working with People Online

A. Selling Clients on Online Mediation
B. Psychology of Online Conflict
C. How Parties and Mediators Behave Differently Online
D. Diversity and Cross-Cultural Communication
E. Core Skills for Online Mediators
      1. Online active listening
      2. Reframing
      3. Caucusing
      4. Brainstorming
      5. Managing power differentials
      6. Drafting agreements
F.  Advanced Online Communication Skills

Session 3 – Designing Your Online Mediation System

A. Open Question Forum
B. Advanced Online Communication Skills (cont'd)
C. Mediating Online - The DNMEA Model
D. Fundamentals of ODR System Design
E. Online Functions for Mediators to Accomplish

Exercise - Neighbor Dispute


Session 4 – Getting Started – Video - Strategy

A. Getting Your Online Mediation Started:
Sample Online Agreement to Mediate, Sample Ground Rules, Sample Contact Page, and Opening Statement
Personal Exercise: Your New Online Mediator Opening Statement
B. Marketing, Intake, and Scheduling
C. Video Mediation: Nuts and Bolts
      1. Non-verbals
      2. Using breakouts and holds
      3. Screen sharing
      4. Dealing with technical issues
      5. Handling outages
D. Zoom Settings for Mediators
     HOA Role Play
E. Zoom and Online Best Video and Audio Practices
F. Bringing Resolution to Resolution
G. Ensuring Continuing Quality

Session 5 – Online eCommerce Mediation

A. Open Question Forum
B  Mediation Strategy with Fishbowl and HOA dispute
C. Mediating eCommerce Issues: B2B and B2C, Items and Services
D. Platform Demonstrations
E. Introducing CREKODR
F. Polling: Survey
G.Use of Forms in Online Mediation
Exercise: Mediating eCommerce Issues


Session 6 – Mediating Property Issues Online

A. Catch Up – Debrief CREK and Mediation 
B. Mediating eCommerce Issues
C. Mediating Property Disputes: Financial Issues, Conditions and Behavior


Session 7 – Transforming the DR Landscape – Settlement Agreements

A. Open Question Forum 
B. Review Online Mediation Advantages and Disadvantages 
C. Introducing the Fourth Party 
D. Moving ADR Online More Generally 
E. Agreement Creation - Discussion

Exercise: Writing A Settlement Agreement

Session 8 – Mediating Legal Issues and with Attorneys

A. Technical Support for Mediators 
B.  Online Mediation Ethics
      1. Access
      2. Transparency
      3. Impartiality/Neutrality
      4. Confidentiality, Privacy, Security Best Practices
      5. Information and Data Security
      6. ICODR Standards
C. Relationship with Case Managers 
D. Mediating Legal Issues - Involving Attorneys 

Exercise: The Cancelled Conference - RiverForest Exercise Information for Everyone
RiverForest Exercise "Thomas"
RiverForest Exercise "Betheny"

Session 9 – Online Mediation Ethics and Mediating Workplace Issues

A. Open Question Forum 
B. Workplace Mediation Accommodation Standards
C. Security Threats 
D. Types of Workplace Cases
E. Types of Workplace Processes: Climate Assessment, Facilitation, Round-robin, Brainstorm, Surveys, Staged agreement, degrees of confidentiality 
F. Mediating Workplace Disputes 

Exercise: Workplace Dispute Exercise (Zoom, Contracting vs Sales, specific homework: Focus on bullet points, short summaries, and deescalating.)

Session 10 – Catch Up and Moving Forward

A. Catch Up
B. Online Mediation in the Extreme: Large Group or Class Action Simulation
C. Next Professional Steps 
D. MediationExpress 
E. Online Mediator Certification 
F. Ongoing Skills Development 
G. Getting Cases 
H. ODR Events and Opportunities 
I.  Conclusion and Wrap Up