Needs Attention Now!

1) Begin on your home screen. Then Click on the Case that Needs Attention

2) Click on the button in the upper-left signifying this case Needs Attention or Needs Attention Now!

 3) If you want these cases to pop to the top of your Cases list, then click Select Fields (in the Cases Hub).

 4) Check Attention and Attention Now! in the Select Fields window.

5) As soon as your screen refreshes, you can click the arrow next to Now! and all of your cases that need attention now will always be at the top of your list.