Mediation Online Training

Mediating Online Training

The Online Toolbox for the Post-Pandemic Mediator -- Workplace Edition

Our Mediating Online trainings are intended for experienced mediators interested in most capably extending your mediation practice to offer online mediation services. 

May 19 and 22, 2021, 8am - 2pm, Pacific/11am - 5pm, Eastern 

Please note: there will be up to 5 hours of homework in-between the two live trainings, and 3 hours of recorded trainings to watch before the live training.

Presenters: Colin Rule and Clare Fowler


Hands-on experience with all the tools you'll need to conduct workplace mediations online
By the end of this training you'll be set up and ready to go in mediating workplace disputes amongst distributed and remote team.

This Mediating Online Training includes:
6 hour live course modules for 2 days:
8am - 2 pm PST; 11am - 5pm EST
Up to 5 hours homework
3 hours pre-recorded "Mediating with Zoom" modules (you will be given access to these modules before the live training)

15 CLE's
Recordings of each day's session are also made available within 24 hours

This qualifies as the core 20-hour online mediation course required for Online Mediator Certification. 15 CLE/CEU credits available, including 1 credit for Ethics.

Envisioning Effective and Ethical Mediation for Distributed Teams

See our Certified Online Mediators




May 19, 2021, 8-10am pacific
Session 1 – Welcome and Overview of ODR

A.  Welcome, Introductions and Participant Outcomes
B.  Zoom Review and Advanced Features
C. What is Online Mediation?
      1. The Evolution of ODR
      2. Asynchronous and Synchronous Interaction, eCommerce
      3. Advantages and Disadvantages of ODR
      Exercise: Developing a Checklist (Business Plan) for Your New Online Services

May 19, 2021, 10-1130am pacific

Session 2 – Tech Skills with People Online

A. Security & Data Protection
B. Videoconferencing, Polling, and Surveys
C. Workbooks / solution explorers / collaborative workspaces
D. Assisted negotiation / offers / bidding
E. Calculators


May 19, 2021, 12-2pm pacific

Session 3 – Designing Your Online Mediation System

A. Open Question Forum
B. Case Management
C. Document sharing
D. Collaborative editing
E. e-signing and e-signature
F. Calendaring

Homework before next class: Find an option for intake, calendar, scheduling, record a video, and develop a social media help platform


May 22, 2021, 8-10am pacific

Session 4 – Expectations in a Post-Pandemic World and Online Mediation Ethics 

A.  Expectations - Post-Pandemic Workplace
B.  Ethical Standards and Dilemmas for Online Mediators
      1. Access
      2. Transparency
      3. Impartiality/Neutrality
      4. Confidentiality, Privacy, Security Best Practices
      5. Information and Data Security
      6.  ICODR Standards

C. Digital Accessibility and Accommodations
D. What Cases to Take
E. How to Deal with Online Threats


May 22, 2021, 10-1130am pacific

Session 5 – How Can We Help Offices in This Brave New World

A. Social Media Help
B. New Schedules and Platforms
C. Flexible/Hybrid Processes: Facilitation, mediation, climate assessment, culture change, coach, consulting, union, performance improvement plan


May 22, 2021, 12-2pm pacific

Session 6 – Making it Real

A: Practice Intake and Role-Plays
B. Group Consulting on Social Media- videos and help
C. Designing a Collaborative/Office-Self-determined process
D. Next steps