Mediation by Gayle Michelle


Professional Background

Gayle Michelle is the sole proprietor of Gayle Michelle Mediates, a mediation service company offering dispute resolution and conflict management.  Gayle Michelle effectively mediates to get issues resolved facilitating productive communication and moving parties through negotiation to successful settlement.  With over 20 years of experience as a Mediator, Real Estate Broker, Risk Management Coordinator, and Human Resources Professional, hundreds have achieved amicable agreements by working with her signature Rules of Engagement and Strategies to meet specific interests, goals and concerns.

Beyond her private mediation practice, Gayle actively volunteers, assisting juveniles with their conflicts at the Girls Rehabilitation Facility, mediating for community and court ordered mediations for the National Conflict Resolution Center, and providing mediation trainings and presiding as a mediator for The Legal Aid Society of San Diego (LASSD).


Gayle is known for her efficient, friendly, neutral non-judgmental approach and expertise in gaining cooperation with difficult personalities.  She is committed to facilitating peaceful discussions for all parties to find the best solutions to their issues of contention.  From initial contact through settlement discussions, Gayle impartially navigates difficult conversations and guides parties expeditiously helping individuals, families, businesses, counsel and their clients settle a wide variety of concerns in a cooperative, future-focused problem-solving manner. 


Gayle earned her Credential as a Mediator and holds Certificates in Introductory and Advanced Mediation Skills from the National Conflict Resolution Center (NCRC).  She completed CA. Western School of Law’s Juvenile Mediation Training Program through the Legal Aid Society and studied at the Real Estate Mediation Center under Peter Robison, a Pepperdine Straus Institute for Dispute Resolution instructor.  Gayle holds a Professional Standards Administrator Certification to function in a Professional Standards Ethics Hearing for the California Association of Realtors® (CAR), and attended Professional Standards Committee and Board of Directors trainings for the San Diego Association of Realtors® (SDAR).  Gayle received her BS in Business Management from the University of Phoenix. 


Gayle Michelle’s training in the field of conflict resolution and mediation covers a wide range of disputes from employment and business to community and family relationship conflicts. Gayle is recognized as a specialist since 2008 for her ability to successfully resolve real estate conflicts. 

PROFESSIONAL RESUME                   


Mediation by Gayle Michelle


Credentialed Mediator / CA Real Estate Broker License:                                                               CalBRE # 01410723                   



  • Specialize in a broad range of  real estate, employment, business, community and family disputes.
  • Passionate and committed to help individuals, families, small businesses, counsel and their clients get past a wide variety of conflicts in a cooperative problem-solving, future-focused way. 
  • Provide conflict management, structure and practical guidance to facilitate efficient, productive communication, neutrally moving parties to successful negotiation to settlement. 
  • Quickly enable peaceful negotiations to end disputes with a style that personable and flexible to circumstances, case fact, personalities, time constraints and desires. 
  • Dedicated to helping those in conflict achieve resolution using collaborative means to find workable solutions.
  • Volunteer mediator to juvenile delinquents and elementary and peer mediation trainer with Legal Aid Society of San Diego (LASSD) and awarded for outstanding service May 1st 2015.
  • Community mediator with the National Conflict Resoluiton Center.



  • National Conflict Resolution Center (NCRC):  Credentialed, Introductory and Advanced Mediation Skills certificates.
  • CA. Western School of Law’s Juvenile Mediation Program , Girl’s Rehabilitation Facility, Legal Aid Society San Diego
  • Function in Professional Standards Ethics Hearing Panel, California Association of Realtors® (CAR)
  • Professional Standards Administrator Certification, CAR
  • Professional Standards  Committee and Board of Directors Training, San Diego Association of Realtors
  • Real Estate Mediation Center Training, Peter Robison, Pepperdine´s Straus Institute for Dispute Resolution 

May 2008-Nov 2010

Real Estate Mediation Center (REMC)


Risk Management Coordinator



  • Case Management for Alternative Dispute Resolution (ADR): scheduled arbitrations, mediations, ethics hearings; communicated and selected conflict-free neutrals, mediators, presiding officers, and panelist
  • Met challenges progressing 50+ active multi-party cases, detailed files, findings, and committee reports
  • Coordinated and participated in real estate mediation trainings
  • Shared real estate dispute options, processes, procedures and resources with lawyers, brokers, Realtors®, and clients
  • Coordinated Grievance Committee case review, maintained confidentiality, notified parties of findings
  • Articles published on: RE Summit, loan packages, and legal communication for struggling borrowers
  • Promoted ADR: participated in RE Expo/Summit, housing events, and strategic planning


Licensed REAL ESTATE REALTOR®, Sales agent /Loan officer


Prime Source Realty (AKA, Tibro) San Diego, CA     



  • Represented, marketed, advertised, negotiated and closed over $7 million in real estate transactions for buyers, borrowers, and sellers, while honoring the Realtor® Code of ethics and client interests
  • Cross-managed all transaction phases: prepared presentations and contracts, aligned resources, reviewed documents and counters for accuracy, ensured communication to meet strict deadlines 
  • Monitored transactions, aligned resources, interfaced with clients, agents, lenders, buyers, sellers, title, appraisers, escrow, lenders, property managers, transaction coordinators, inspectors, etc.

Jan -Dec 2004 

Human Resources Consultant


Trilogy HR,  San Diego, CA 



  • Offered outplacement services, helping the unemployed reorganize and execute a successful job search
  • Assessed business requirements and provided policy options and legal requirement to small businesses


Staff Manager


The Eastridge Group, San Diego, CA    



  • Mentored, developed, hired department employees in  Las Vegas and San Diego
  • Executed sensitive honest communication while remaining compassionate and professional
  • Utilized behavioral interviewing techniques to hire appropriate staff
  • Collaborated with all levels in organization to determine workable solutions and negotiated settlements

1996-Feb 2001

Human Resources Manager/Director      Servicing fast growing technology start ups


Syzygy Technologies, Inc., San Diego, CA  Security Clearance


Preview Systems, Inc., Cupertino, CA   



  • Aligned with board and executives, managed all HR from incorporation to multi-state expansion
  • Facilitated heavy employee relations, due diligence, audits, and restructuring for merger and IPO
  • Advised CEO and coached/mentored managers on employment law, team building and  strategic planning
  • Facilitated formal and informal communication, listened attentively, presented options and gained cooperation
  • Led team to goals with collaborative ethics; inspired  trust, respect, participation and a sense of fairness
  • Provided career orientation on job, policies, benefits, equipment, operations and assessed and advised on career progress
  • Informed staff about goals and concerns; responded to grievances and solved or re-directed to resolution
  • Delivered stand up presentations for harassment, discrimination, retaliation, cultural awareness and safety
  • Conducted pre-hire screenings, interviews, security inquiries, reference checks and attitude surveys  
  • Developed employee handbook, manager procedures, pay incentives, HR newsletter, resource library, suggestion systems, disciplinary and complaint process, progress reporting, and compensation matrix
  • Planned and promoted parties, recognitions, off sites, fundraisers, recreational activities and staff meetings
  • Researched, negotiated, designed and implemented effective, appropriate compensation and benefit plans


US Marine Corps Reserves (honorable discharge)



  2002    UNIVERSITY OF PHOENIX, SAN DIEGO, CA, all program courses for B.S in Business Management
1995    SAN JOSE STATE UNIVERSITY, SAN JOSE, CA, American Compensation Association Certificates 
            De ANZA COLLEGE, CUPERTINO, CA, served as Ambassador  

Human Resources and Business Training

Avoiding Lawsuits Employment Law Organizational Behavior
Benefits Administration Employment Practices 
Principles of Accounting / Finance 
Cross Cultural Communication 
Facility Security Officer´s Seminar 
Project Management  
Business Research Applications 
Financial Analysis for Managers 
Quality Management / Productivity  
COBRA, Audits, Lawsuits, HIPAA 
Global Business Strategies 
Quantitative Methods
Communication Skills for Growth 
Health and Safety Programs 
Selection / Recruitment 
Contemporary Issues in Business 
HR Administration 
Statistics in Business
Computer & Information Processing 
HR Development/ Management 
The Confirmation Letter 
Contingency Planning 
Issues for Employees on Leave 
Total Compensation Management
Critical Thinking / Decision Making 
Leadership and Games Workshop 
Trends in Workplace Violence 
Critical Thinking and Ethics 
Marketing / Public Relations 
Understanding Credit
Customer Service 
Management Practice / Application 
Working Together with Respect 
Developing Training Materials 
Newspapers and Reporting Wrongful Discharge   
Disability and Special Needs 
Office Administration 401(k) Administration

Real Estate Training

Analyze, Price Rental Properties HAFA- Short Sale Process Pricing Small Rentals
Assist Distressed Military Sellers Home Inspections Principals of Business Credit
Big boys & girls in RE Law and Real Estate Real Estate Appraisal
Buyer Representation Agreements Lease Options Real Estate Ethics
CA. Employer Assisted Housing Legal Concerns- Loan Modification Real Estate Finance
CAR & Local Forms Listing or Buying Real Estate Office Administration
Cash Help 1st Time Buyers Loan Basics Real Estate Practice / Principals
Conquering Contracts Local Disclosures for SD Count Real Estate Purchase Agreement
Credit, Capacity, Collateral Managing Rental Housing Senior Real Estate Solutions
Economics and Real Estate Marketing Blueprint Boot Camp Short Sales and Foreclosures
Environmental Hazards Maximize 1031 Exchange Tax Records
Ethics and Fair Housing Mechanic Liens The Many Faces of Fraud
Foreclosure NAR, Code of Ethics  Understanding Option ARM Loans
Fraud, Legal & Ethical Minefields 
Preliminary Title 101 Good Faith Estimate (GFE)







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