Caseload Manager Terms & Conditions
(EULA Agreement)
Please read the terms and conditions of this license agreement carefully. By utilizing the "Caseload Manager" cloud application, developed and owned by ODR dot com inc. (a subsidiary of the American Arbitration Association), you are accepting the terms of this Agreement. The effective date of this Agreement is the date and time on which Caseload Manager is first enabled for your or your entity’s use.
The Caseload Manager product is copyrighted and licensed (not sold) to you by ODR dot com inc., a corporation with its principal place of business registered in New York, NY, USA. This Agreement shall apply to all Caseload Manager product usage as such product comes to be updated over time. This Agreement may also change from time to time in good faith and at the discretion of ODR dot com inc. Notification of substantial changes will be by posting a revised EULA Agreement to the CaseloadManager.com website.
1.1. "Product(s)" and/or "Service(s)" herein is the authorized use of "Caseload Manager," which is case management software for mediation, ADR, and human services, developed and owned by ODR dot com inc.
1.2. "You" or "your" means the single end-user customer or organization accepting this Agreement.
2.1. Grant of License. ODR dot com inc. grants you a non-exclusive license to use the Product(s).
2.2. Limitations on Use. You may not use, copy, modify, or distribute Caseload Manager or make any copy, adaptation, transcription, or merge any portion thereof, except as expressly authorized by ODR dot com inc. in a separate written signed agreement.
3.1. Purpose of SMS. By utilizing Caseload Manager, you may opt-in to receive transactional SMS alerts, including two-factor authentication (2FA), case updates, and system notifications. These messages are strictly functional and are not used for marketing purposes.
3.2. Opt-Out. You may cancel the SMS service at any time. Simply text "STOP" to the short code or long code providing the alerts. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
3.3. Help. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 541.345.1629.
3.4. Rates. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you.
4.1. Subscription Fees. You agree to pay all fees specified in your ordering document or subscription plan. Except as otherwise specified, payment obligations are non-cancelable and fees paid are non-refundable, subject to the provisions of Section 4.4.
4.2. Fee Modifications. ODR dot com inc. reserves the right to modify its fees for the Product(s) at any time. Any such fee changes will become effective only upon the start of your next renewal billing cycle (e.g., the following month or year).
4.3. Notice and Acceptance. ODR dot com inc. will provide you with at least thirty (30) days' notice of any fee increase prior to your renewal date. Your continued use of the Product after the fee change becomes effective constitutes your agreement to pay the modified fee amount.
4.4. Refunds. Upon cancellation, you may be eligible for a prorated refund of the unused portion of your prepaid subscription. However, any such refund will be reduced by the total amount of any discounts or price reductions received during the term in exchange for an agreement to an annual or multi-annual commitment. If the total discount received exceeds the prorated balance, no refund will be issued.
5.1. Support. Along with your license, ODR dot com inc. provides support via email at support@caseloadmanager.com or through the contact and feedback forms available within the Product. While live voice support is not provided during normal business hours, you may call and leave a message at 541.345.1629. ODR dot com inc. will review and respond to all support inquiries in the order they are received.
6.1. Disclaimer. ODR dot com inc. DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, ARISING BY STATUTE OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, QUALITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
6.2. Liability Cap. LIABILITY UNDER ANY CAUSE OF ACTION ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS PAID TO AND RECEIVED BY ODR dot com inc. UNDER THIS AGREEMENT WITHIN THE PRIOR TWELVE (12) MONTHS.
7.1 Ownership of Your Data. As between ODR dot com inc. and you, you exclusively own all rights, title and interest in and to all of your data.
7.2. Protection of Your Data. ODR dot com inc. will maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Your Data.
8.1. Governing Law. This Agreement shall be governed by, and construed and enforced in accordance with the laws of the State of Oregon, USA. Venue for any dispute under this Agreement shall be Portland, Oregon.